Shipping Coverage

Nationwide Delivery (Pakistan Only)

We deliver our puzzles across the globe with reliable and timely service, including:

Global

• Only pre-paid orders will be dispatched
• Confirmed orders will be delivered via international courier partners and the cost of the freight is to be paid in advance by the buyer.

Pakistan

• Major Cities: Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Peshawar, Multan, Hyderabad, Sialkot, Quetta, and more
• Provinces & Regions: Punjab, Sindh, Khyber Pakhtunkhwa, Balochistan, Azad Jammu & Kashmir, and Gilgit-Baltistan
• Remote Areas: Delivered through selected courier partners (may require extra time)

Order Processing Time

Orders are usually processed within 1–2 business days after order cutoff time and confirmation. Orders placed on weekends or public holidays may be processed on the next working day.

Shipping Options

• • Standard Shipping time (Out of Karachi within Pakistan): Estimated delivery in 5–10 business days
  • Standard Shipping time (Karachi): COD & Pre-paid orders estimated delivery in 2–5 business days
  • Standard Shipping time (International): Estimated delivery time varies as per the destination and confirmed by the international courier.

  Delivery times may vary depending on location and courier service.

Factors Affecting Delivery

Delivery may be delayed due to:

• Public holidays and weekends
• Remote or rural locations
• Weather conditions or courier disruptions
• High order volumes during sales
• Incorrect or incomplete address details

Shipping Charges

Shipping fees are shown at checkout before payment, prices may vary based on fuel price and taxes.

Order Tracking

Track Your Order

Once your order is dispatched, you will receive a tracking link via email. You can use this link or track your order from the website to check your delivery status.

Tracking Updates

Tracking information may take 24–48 hours to appear. If details are unavailable, please contact customer support.

Delayed or Lost Shipments

Possible Reasons for Delays

• High order volume
• Courier or weather issues
• Address problems
• Remote area delivery

What to Do

1. Use the tracking link to check status
2. Allow extra time if delays occur
3. Contact our support team if delivery exceeds expected time
4. We will coordinate with the courier to locate or resend your package if necessary

Incorrect Address and Undeliverable Orders

Customer Responsibility

Customers must provide accurate and complete shipping information at checkout. Incorrect details may cause delivery failure.

If a Package Is Undeliverable

• The courier may contact you for clarification
• After multiple failed attempts, the package may be returned to us
• Reshipping can be arranged with additional charges
• Unclaimed parcels may result in order cancellation.

Contact for Shipping Support

If you have any questions about shipping, delivery, or tracking, please contact us:

Email: info@kartospill.com
Phone: +923238242266

Customer Service Email: CSR@rholab.net
Customer Service number: 03330199060

Our support team is always ready to help with delivery issues, address corrections, and order tracking.